Find out how analysts compare cisco products and services to those of competitors. In the recently released 2014 magic quadrant for corporate telephony, microsoft was placed the leaders category. Magic quadrant for contact center as a ser vice, nor th america published. Vonage has been positioned by gartner in the leaders quadrant of the magic quadrant for contact center as a service ccaas for western europe, marking the third consecutive year for vonages formerly newvoicemedia nvm solution.
Currently, many wan changes are manual and clidriven more than 70% for many enterprises. This research can help it managers select the best vendor for their telephony requirements. It can be configured as a centralized highcapacity server, a distributed single system over a large geographical. Gartner positions unify in the leaders quadrant of the magic. Global calling for office 365 customers using existing telephony provider. Vonage positioned as a leader in gartner magic quadrant for contact center as a service. Santa clara, calif may 22, 2018 avaya holdings corp. Cisco unified communications system for ip telephony release. Gartner magic quadrant for unified communications 2010. Gartner magic quadrant for unified communications as a service, worldwide, daniel oconnell, megan fernandez, rafael benitez, christopher trueman. Magic quadrant for customer datamining applications the magic quadrant is ed june 2008 by gartner, inc.
Magic quadrant for contact center as a ser vice, nor th america. Cisco in 2017 gartner unified communications reports. Microsoft placed in the leaders category of gartners magic. Avaya, a global leader in business communications software, systems and services, announced today that it is in the leaders quadrant of the 2016 gartner magic quadrant for unified communications. Their analyses are conducted for several specific technology industries and are updated every 12 years. This magic quadrant presents a global view of the primary cpm suite vendors from a market perspective. It is an honor to again place in the leaders quadrant of gartners prestigious magic quadrant for corporate telephony, said bill hurley, chief marketing officer at unify. Gartner disclaimer gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Avaya announced it has been positioned as a leader in the recently published 2012 gartner magic quadrant for corporate telephony. Jun 23, 2016 avaya, a global leader in business communications software, systems and services, announced today that it is in the leaders quadrant of the 2016 gartner magic quadrant for unified communications.
Magic quadrant for contact center as a ser vice, nor th. A gartner ucaas magic quadrant leader 2019 ringcentral. Discover the value 8x8 brings to your business and learn why you should choose the cloud to expand or replace legacy business phone systems, meeting services, and onpremises contact centre solutions with a fully integrated business communications platform. Gartner defines uc solutions equipment, software and services as offerings that facilitate the use of multiple enterprise communications. Avaya positioned as a leader in the 2016 gartner magic. Gartner october 2012 return to top vendor strengths and cautions alfresco since 2005, alfresco has promoted the concept of opensource ecm and gained modest traction across the globe.
Companies in the leaders quadrant of the gartner magic quadrant are defined as companies that execute well against their. Download pdf format download opens in new window nov 26, 2012. The magic quadrant is a graphical representation of a marketplace at and for a specific time period. Jul 26, 2017 the magic quadrant is designed by big enterprises, for big enterprises, which means that if youre looking for a comprehensive market assessment, youll need to look elsewhere. Use this magic quadrant to assess the 15 featured ccm providers for potential use within your organization an interactive version of this magic quadrant can be found online at. Magic quadrant for corporate telephony in emea, 2003 02 september 2003 steve blood, christopher lock document type. Zoom unifies cloud video conferencing, simple online meetings, and cross platform group chat into one easytouse platform. Exploring the gartner uc magic quadrant for 2017 uc today. Gartner 2014 magic quadrant for corporate telephony. Alfrescos continues to be the only open source offering that is included in this magic quadrant.
Leaders quadrant in gartner uc, corporate telephony and. How do microsoft fair in the gartner mq for corporate telephony. With players like mitel clearly making big moves, we were curious to see what the analyst firm thinks about all of this. Looking to improve your position within the corporate telephony ct magic quadrant mq. Our goal is to create the environments and experiences that put the extraordinary within reach. Magic quadrant for corporate telephony evidence market share analysis.
At cisco, we believe people working together can achieve extraordinary things. Download the 2019 gartner magic quadrant unified communications report for free and find out what makes ringcentral a ucaas industry leader. Magic quadrant for enterprise content management source. Heres our rundown of gartners 2017 uc magic quadrant getvoip. Companies in the leaders quadrant of the gartner magic quadrant are defined as companies that. Our rundown of gartners 2017 ucaas magic quadrant getvoip. Gartner critical capabilities for data management solutions. Download a complimentary copy of the 2016 gartner magic quadrant report for unified communications as a service, worldwide. Gartner, the worlds leading information technology research and advisory firm, has positioned zoom in the leaders quadrant of the 2019 magic quadrant for meeting solutions. Demonstrable telephony solutions for corporate enterprises. Magic quadrant for the wired and wireless lan access. Avaya announced its placement by gartner in the leaders quadrant of its new 2008 magic quadrant report on the corporate telephony market. Magic quadrant for unified communications as a service. Magic quadrant for the crm customer engagement center 04 may 2016 id.
Drew kraus, steve blood, daniel oconnell summar y the contact center as a ser vice market in nor th america is growing rapidly. We are honored to be recognized once again as a leader in the gartner magic quadrant, said vik verma, ceo of 8x8. Sep 30, 20 corporate telephony vendors struggle to grow share in a mature market. Download an adobe acrobat pdf of the content of the current. To be included in the corporate telephony magic quadrant see figure 1 and note 1, vendors needed to have. Content collaboration platforms are considered to be the evolution of the enterprise file synchronization and sharing efss destination products and address digital workplace enablement strategies. Leaders quadrant in gartner uc, corporate telephony and web. Cisco has been the leader in corporate telephony for more than a decade. In fact, the quadrants approach to analysis is so controversial, that it has prompted numerous lawsuits, including a recent challenge by netscout.
Also evaluated are interaction assistance tools and service analytics dashboards. Getting your company recognized in the ct magic quadrant can reap huge rewards for your business and help grow your sales pipeline. Magic quadrant for meetings solutions, gartner, september 2017. Gartner, magic quadrant for unified communications, steve blood, megan marek fernandez, mike fasciani, rafael a benitez, 25 july 2018. Sales and operational presence in more than one country in europe, middle east and africa emea 2. Cisco a leader in 2019 gartner ucaas magic quadrant cisco.
It is good to see that microsoft still is in the lead followed closely by cisco and avaya. We take a look at gartners latest unified communications magic quadrant for 2017 to see how the enterprise uc market currently stands, an who leads the pack. It is always interesting to see what gartner has to say about the uc market. Nov 10, 2014 in the recently released 2014 magic quadrant for corporate telephony, microsoft was placed the leaders category. Microsoft placed in the leaders category of gartners. Magic quadrant for unified communications as a service, worldwide published. Magic quadrant for unified communications lantelligence. Heres our rundown of gartners 2017 uc magic quadrant. Shegda, kenneth chin, gavin tay, hanns koehlerkruener enterprise content management offerings address a range of user constituencies and business requirements, an increasingly common one being for delivery of personalized content.
M206754 cisco and alcatel continue to offer the markets most comprehensive corporate propositions. Criteria for magic quadrant for corporate telephony, 2003. Ideally, the applications should have tools for both agents and customers, designed on a common. The corporate telephony market is evolving from a focus on innovation in proprietary hardware to use of commodity hardware and standardsbased software. Enterprise telephony equipment, worldwide, 2014 this research is based, in part, on. Sep 18, 2017 our rundown of gartners 2017 ucaas magic quadrant featured in whether your business is in the search for a new unified communications platform, or just wants to check up and see how their current provider is ranked, gartner is generally the goto. Gartner september 2012 return to top vendor strengths and cautions aastra technologies aastras mxone is the companys global corporate telephony product. Wan edge functionality can exist on or off the enterprise premises via. Magic quadrant for the crm customer engagement center. This research can help it personnel select the best vendors that meet short and longterm objectives. The core of our corporate telephony platform, unified communications manager is often the gateway product pardon the nerdy pun, that brings companies to cisco collaboration. Corporate telephony is a mature technology that plays a critical role in enterprise communications. Gartner positions unify in the leaders quadrant of the magic quadrant for corporate telephony evaluation based on completeness of vision and ability to execute.
As a companion to the 2019 magic quadrant for data management solutions for analytics dmsa, gartners critical capabilities report identifies four major data warehouse use cases traditional, realtime, logical, contextindependent and ties them to 12 of the most imperative functional capabilities that. Magic quadrant mq is a series of market research reports published by it consulting firm gartner that rely on proprietary qualitative data analysis methods to demonstrate market trends, such as direction, maturity and participants. The it organization must satisfy new requirements for voice and unified communications while staying within budget. Our rundown of gartners 2017 ucaas magic quadrant featured in whether your business is in the search for a new unified communications platform, or just wants to check up and see how their current provider is ranked, gartner is generally the goto. Avya today announced the company is positioned as a leader in the 2018 gartner magic quadrant for contact center infrastructure, worldwide, marking the 17 th time that avaya has been in the position. More specific comparative product information can be found in critical capabilities for corporate performance management suites. The gartner magic quadrant for unified communications was officially unveiled this month for 2017, leaving many of the leading companies in the sector wondering whether theyd managed to make the cut. Avaya positioned as a leader in analyst firms magic. M203615 cios are squeezing more out of old switches, slowing the move to ip technology. Ale has a strong telephony market share in europe from which to sustain continued investment in broader uc product. Magic quadrant for unified communications as a service, worldwide.
Vendors tracked in this magic quadrant vary in their capabilities to support different cpm processes and use cases. Download pdf format download opens in new window jan 18, 2012 update 8x8, inc. Magic quadrant for corporate telephony in north america, magic quadrant for north american telephony, north american enterprise telephony magic quadrant. Magic quadrant for customer communications management. Corporate telephony is a mature market that plays a critical role in enterprise communications. Bern elliot, megan marek fernandez, steve blood summar y as the enterprise uc mark et continues to mature, we expect more consolidation and incr eased user expectations prompting an emphasis on v endors telephony capabilities and. Oct 18, 2015 last week gartner published their 2015 magic quadrant for corporate telephony. Our unified communications and telephony products are the most prevalent of our collaboration portfolio. Oct 15, 2012 avaya announced it has been positioned as a leader in the recently published 2012 gartner magic quadrant for corporate telephony.
G magic quadrant for corporate telephony published. Read what top industry analysts are saying about cisco collaboration solutions. Gartner officially released its magic quadrant for unified communications this month, and we were lucky enough to get a sneak peek at the. Magic quadrant for corporate performance management suites. This white paper examines the leaders, challengers, niche players and visionaries in the corporate telephony market as they compete to meet the increasing. Dec 16, 2015 inclusion and exclusion criteria to be included in the magic quadrant for corporate telephony, solution providers must meet the following minimum criteria. Read the report to learn why were a leader and to get gartners take on the key services in. Magic quadrant for enterprise content management published. Gartner, magic quadrant for unified communications, steve blood, megan marek fernandez, mike fasciani, rafael a benitez, 19 july 2017. This is different to the magic quadrant for unified communications because it. Annual reports evaluation based on ability to execute and completeness of vision key corporate telephony trends highlighted by report include session management, virtualization and bundling of telephony with advanced capabilities basking ridge, nj.
The following was mentioned about microsoft in the report, microsoft is the seventhlargest corporate telephony vendor. Corporate telephony vendors struggle to grow share in a mature market. Inclusion and exclusion criteria to be included in the magic quadrant for corporate telephony, solution providers must meet the following minimum criteria. If youre new to the magic quadrant, its simply an assessment by an analysis company, gartner, based on evaluating uc companies according to their completeness of vision, and.
Magic quadrant for customer communications management software published. The functionalities evaluated in this magic quadrant include those for knowledgeenabled service resolution, social mediacommunity management and offer management. Michael maoz, brian manusama summary vendors positions in this magic quadrant reflect the growing demand for cloudbased customer service applications to support agents who engage with customers through multiple channels. Avaya named a leader by gartner in 2018 magic quadrant for. Magic quadrant for meeting solutions september 2019 wainhouse research. Criteria for magic quadrant for corporate telephony, 2003 02 september 2003 steve blood document type. Daniel oconnell, bern elliot ucaas offerings are increasingly functionally competitive with their premisesbased alternatives. Demonstrate an ipbased corporate telephony application that provides enterprisewide call control and management for enterprises with more than 1,000 voice users and success in selling to. This research can help it personnel select the best vendors that meet short. This research helps it managers in large enterprises select the best vendor for their onpremises telephony requirements. How do microsoft fair in the gartner mq for corporate. Avaya positioned as a leader in analyst firms magic quadrant.
This is different to the magic quadrant for unified communications because it only focuses on telephony capabilities e. Simple office communications easy to use and manage. Magic quadrant for corporate telephony pdf free download. Evaluation webex room kit mini 2019 september 2019 pdf 642 kb nemertes. Leaders quadrant in gartner uc, corporate telephony and web conferencing magic quadrants of u. Magic quadrant for wan edge infrastructure cradlepoint. Alfrescos continues to be the only open source offering that is included in this. While every years magic quadrant provides excellent insight into the content management landscape, this years qualifies as essential reading for two reasons. An overview of gartners 2017 magic quadrant for content. Cios are squeezing more out of old switches, slowing the move to ip technology. The first reason is evident in the reports new titlegartner magic quadrant for content services platforms 2017. Avaya positioned in leaders quadrant for corporate telephony.
Last week gartner published their 2015 magic quadrant for corporate telephony. We have an indepth understanding of the factors for magic quadrant success and are uniquely placed to give tangible advice that will add value when responding to the ct magic quadrant. Our solution offers the best video, audio, and screensharing experience across zoom rooms, windows, mac, ios, android, and h. In may, avaya was positioned as a leader in the 2018 gartner magic quadrant for contact center infrastructure, worldwide, marking the 17 th time that avaya has been in a leader position. As a result, we have created the first magic quadrant to cover this market. Key 2015 improvements include an improved ucaas user experience, api connectivity with leading cloud applications. The unifi network management suite allows management of voip. While most telephony solutions are internet protocol ipenabled or ippbx solutions, the associated endpoints are a mix of time division multiplexing tdm and ip. Gartner positions unify in the leaders quadrant of the. Telephony platforms are migrating to softwarebased solutions that are tightly integrated within a uc suite.
Sorell slaymaker, steve blood corporate telephony is a mature market that. The larger ucaas providers can now provide professional services, project management, local telephony services, customer support and importexport authority in dozens of country markets. The following was mentioned about microsoft in the report, microsoft is the seventhlargest corporate. Shegda, pete basiliere summary customer communications management tools.
Welcome to the cisco unified communications contact center technical information. Annual reports evaluation based on ability to execute and completeness of vision key corporate telephony trends highlighted by report include session management, virtualization and bundling of telephony with advanced capabilities basking ridge, nj avaya, a. This modern, cloudmanaged ip phone system is optimized for. Magic quadrant for content services platforms opentext blog. But, out of 15 magic quadrant leaders in the cloud comms space unified communicationsasaservice, contact centerasaservice in north america and western europe, meeting solutions, voxbone is the secret weapon for 9 of them. Magic quadrant for corporate telephony in emea, 2003. Aug 16, 2017 while we took a look at the ucaas magic quadrant last year, we were curious to hone in a bit further and look at gartners unified communications magic quadrant.